Last updated: June 19, 2026.

1. Introduction

Oppin LLC ("Oppin," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, create an account, use our software platform, communicate with us, subscribe to newsletters, schedule meetings, or otherwise interact with our services.

Company Information

Oppin LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

Privacy Contact: contact@oppin.ai

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

2. Scope of This Policy

This Privacy Policy applies to:

• Visitors to our website

• Prospective customers

• Users of our SaaS platform

• Newsletter subscribers

• Individuals who contact us

• Individuals who schedule meetings or demonstrations

• Paying customers

This Policy does not apply to third-party websites, services, or platforms that we do not control.

3. Information We Collect

A. Information You Provide

We may collect information you voluntarily provide, including:

Account Information

• Name

• Email address

• Company name

• Job title (if provided)

• Account credentials and authentication information

Workspace and Product Data

When using our platform, you may provide:

• Brand information

• Company details

• Competitor information

• Prompts

• Search visibility projects

• Reports

• Configuration settings

• Notes and annotations

• Other content submitted through the platform

Communications

When you contact us, schedule a meeting, or request support, we may collect:

• Name

• Email address

• Company information

• Meeting notes

• Support requests

• Chat conversations

• Any information included in communications

Billing Information

For paid services, billing information may include:

• Billing name

• Company name

• Billing address

• Tax information

• Transaction history

• Subscription details

Payment card information is processed directly by our Merchant of Record and is not stored by Oppin.

B. Information Automatically Collected

When you access our website or services, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Operating system

• Referring URLs

• Pages viewed

• Session information

• Usage events

• Timestamps

• Error logs

• Performance metrics

4. How We Use Information

We use information for the following purposes:

Service Delivery

• Create and manage accounts

• Authenticate users

• Provide platform functionality

• Generate reports and insights

• Maintain user workspaces

Product Improvement

• Understand product usage

• Analyze feature adoption

• Improve user experience

• Fix bugs and performance issues

• Maintain platform reliability

Customer Support

• Respond to inquiries

• Resolve technical issues

• Provide assistance

• Communicate service updates

Billing and Administration

• Manage subscriptions

• Process payments

• Generate invoices

• Comply with accounting obligations

Marketing and Communications

• Send newsletters

• Send product updates

• Share educational content

• Inform users of new features

Security and Compliance

• Detect fraud

• Prevent abuse

• Enforce our Terms

• Maintain system security

• Comply with legal obligations

5. AI Processing and Model Training

Our platform may use third-party AI providers and language models to help generate, structure, process, or improve outputs provided through the service.

Model Training

We do not use personal information, customer content, prompts, outputs, brand information, or workspace data to train our own models or third-party foundation models.

Customer information may only be processed:

• To provide requested services

• To generate reports and insights

• To structure or process responses

• To maintain and improve platform functionality

• To provide support and security

We currently use third-party providers, including OpenRouter and underlying model providers available through OpenRouter, to perform certain processing activities necessary for delivering the service.

6. Legal Basis for Processing (EEA and UK Users)

Where applicable under GDPR or UK GDPR, we process personal data on the following legal bases:

Contract

To provide our services, create accounts, process subscriptions, and fulfill our obligations.

Legitimate Interests

To:

• Improve our services

• Prevent fraud

• Maintain security

• Analyze platform usage

• Manage business operations

Consent

Where required, including:

• Newsletter subscriptions

• Marketing communications

• Certain cookies and analytics technologies

Legal Obligations

To comply with:

• Tax laws

• Accounting requirements

• Regulatory obligations

• Law enforcement requests

7. Service Providers and Subprocessors

We use trusted third-party providers to operate our business and services.

Current providers may include:

Purpose

Provider

Website: Framer

Application Hosting: Railway

Database: Neon

Authentication: WorkOS

Product Analytics: PostHog

Email: Google Workspace

CRM: HubSpot

Customer Support: Crisp

Internal Communications: Slack

Scheduling: Cal.com

Email Delivery: Loops

Payments (Merchant of Record): Polar

We may update our list of providers from time to time.

These providers may process information solely for the purposes described in this Policy and under contractual obligations designed to protect personal information.

8. Payments

Paid subscriptions and purchases are processed by Polar, our Merchant of Record.

Polar may collect and process:

• Payment details

• Billing information

• Tax information

• Transaction information

We do not store full payment card numbers or security codes.

Please review Polar's privacy documentation for additional information regarding payment processing.

9. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Operate our website

• Improve functionality

• Understand usage patterns

• Measure website performance

A separate Cookie Policy provides additional information regarding our use of cookies and your choices.

Where required by law, we obtain consent before placing non-essential cookies.

10. Data Retention

We retain information only for as long as necessary to fulfill the purposes described in this Policy.

Typical retention periods include:

Customer Accounts

Retained while accounts remain active.

Following account closure, account data may be deleted or anonymized within approximately 90 days, unless longer retention is required by law.

Backups

Generally retained for up to 90 days.

Security and System Logs

Generally retained for up to 180 days.

Support Communications

Generally retained for up to 24 months.

Marketing Contacts

Retained until unsubscribe or up to 24 months of inactivity.

Billing and Tax Records

Retained for the period required under applicable accounting, tax, and legal obligations.

11. International Data Transfers

Our service providers may process information in the United States and other countries.

As a result, information may be transferred to jurisdictions that may not provide the same level of data protection as your home jurisdiction.

Where required by applicable law, we implement appropriate safeguards for such transfers, including contractual protections and other legally recognized transfer mechanisms.

12. EU and UK Representative

If we offer goods or services to individuals in the European Economic Area ("EEA") or the United Kingdom ("UK"), or monitor behavior in those jurisdictions, and applicable law requires us to appoint a representative, we will appoint such representative and make their contact details available in this Privacy Policy or through another easily accessible notice.

13. Your Privacy Rights

Depending on your location, you may have rights including:

• Access your information

• Correct inaccurate information

• Delete information

• Restrict processing

• Object to processing

• Receive a portable copy of your information

• Withdraw consent

• Lodge a complaint with a supervisory authority

To exercise any rights, contact:

contact@oppin.ai

We may request information necessary to verify your identity before fulfilling requests.

14. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA) and related laws, including rights to:

• Know what personal information we collect

• Request deletion

• Request correction

• Access categories of collected information

• Opt out of certain sharing activities

• Receive equal service regardless of exercising privacy rights

We do not sell personal information for monetary consideration.

Requests may be submitted to:

contact@oppin.ai

15. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information.

These safeguards may include:

• Encryption in transit

• Access controls

• Authentication protections

• Logging and monitoring

• Security reviews

• Vendor due diligence

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

16. Children's Privacy

Our services are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we become aware that we have collected such information, we will take reasonable steps to delete it.

17. Changes to This Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the "Last Updated" date above.

If changes are material, we may provide additional notice through the website, application, or email.

18. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Oppin LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

Email: contact@oppin.ai