Terms of Service

Effective Date: June 19, 2026.

These Terms of Service (“Terms”) govern your access to and use of the website, software platform, APIs, dashboards, reports, and related services provided by Oppin LLC (“Oppin,” “we,” “us,” or “our”).

Company Information
Oppin LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: contact@oppin.ai

By creating an account, clicking an “I agree” button, subscribing, or using our services, you agree to these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity.

1. Scope; Business Use Only

Our services are intended only for business, professional, or commercial use. You may not use the services as a consumer.

You represent and warrant that:

  • you are using the services for a lawful business purpose;

  • you have authority to enter into these Terms;

  • all information you provide is accurate and complete; and

  • your use of the services complies with applicable laws and regulations.

We may refuse service, suspend access, or terminate accounts that we reasonably believe are violating these Terms or any applicable law.

2. The Services

Oppin provides a software-as-a-service platform designed to help businesses track, analyze, and understand their visibility in generative AI search and related systems.

Our services may include, without limitation:

  • tracking brand visibility and mentions;

  • analyzing prompts, competitor references, and related outputs;

  • generating reports, summaries, and insights;

  • storing workspaces, project data, and configuration settings;

  • providing dashboards, analytics, and product features;

  • supporting account management, collaboration, and billing.

We may change, update, improve, add, or remove features from time to time, provided we do not materially deprive you of the core service without reasonable notice where required.

3. Account Registration and Security

To use certain features, you may need to create an account.

You agree to:

  • provide accurate account information;

  • keep your login credentials confidential;

  • maintain the security of your account;

  • notify us promptly of any unauthorized access or suspected security incident involving your account.

You are responsible for all activity that occurs through your account, except to the extent caused by our gross negligence or willful misconduct.

4. Customer Content

“Customer Content” means any data, text, prompts, brand information, competitor information, files, instructions, reports, uploads, configurations, comments, or other materials that you or your authorized users submit, upload, transmit, or otherwise make available through the services.

You retain all rights you have in your Customer Content.

You represent and warrant that:

  • you have all rights, permissions, and legal bases necessary to provide Customer Content to Oppin;

  • your Customer Content does not infringe or violate any third-party rights;

  • your Customer Content does not contain unlawful content;

  • if you upload information about third parties, competitors, employees, customers, or any other individuals, you have the right to do so and to authorize us to process it in connection with the services.

You are solely responsible for the legality, accuracy, quality, and completeness of Customer Content.

5. License You Grant to Oppin

You grant Oppin a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, display, and otherwise use Customer Content only as necessary to provide, maintain, secure, support, improve, and operate the services, and to comply with applicable law and your instructions.

This license does not allow us to sell your Customer Content or use it for unrelated purposes.

6. Ownership; Our Intellectual Property

Oppin and its licensors own all rights, title, and interest in and to:

  • the services;

  • the software;

  • the user interface;

  • the underlying technology;

  • the designs, logos, trademarks, documentation, and branding;

  • all improvements, updates, and derivative works of the foregoing.

Except for the limited rights expressly granted in these Terms, we reserve all rights not expressly granted to you.

You may not copy, modify, distribute, sell, lease, reverse engineer, decompile, disassemble, or attempt to derive the source code or underlying ideas of the services, except to the extent such restriction is prohibited by applicable law.

7. Feedback

If you send us ideas, suggestions, comments, or feedback, you agree that we may use them without restriction or compensation to you.

8. Acceptable Use

You may not, and may not permit anyone else to:

  • use the services for unlawful, fraudulent, or harmful activity;

  • violate any applicable law, regulation, or third-party right;

  • upload malware, viruses, or harmful code;

  • interfere with or disrupt the services or related systems;

  • attempt unauthorized access to the services, accounts, or data;

  • scrape, crawl, harvest, or extract data from the services except as expressly permitted;

  • reverse engineer or attempt to discover the source code or underlying models;

  • use the services to generate or distribute spam, phishing, harassment, or abuse;

  • upload confidential, sensitive, or personal data without a lawful basis to do so;

  • use the services in a way that imposes an unreasonable load on our infrastructure;

  • use the services to build a competing product or benchmark the service for that purpose without our prior written consent;

  • remove or alter proprietary notices or access controls.

We may investigate violations of this section and take any action we reasonably believe is appropriate, including warning, restricting, suspending, or terminating access.

9. AI Outputs and No Guaranteed Results

The services may generate outputs using automated systems, third-party models, or other computational methods.

You acknowledge and agree that:

  • outputs are provided for informational and operational purposes only;

  • you are responsible for reviewing outputs before relying on them;

  • you should not treat outputs as legal, financial, tax, medical, or other professional advice;

  • we do not guarantee any particular ranking, visibility result, conversion result, business outcome, or commercial success.

The services are designed to support your workflow and generate insights that you can use to make data driven decisions, not to guarantee any specific outcome.

10. No Training on Your Personal Data or Customer Content

We do not use personal data, Customer Content, prompts, outputs, or workspace data to train our own models or third-party foundation models.

We may process Customer Content and related information only as necessary to:

  • provide the services;

  • generate, structure, or improve service outputs;

  • maintain, secure, and troubleshoot the services;

  • comply with applicable law; and

  • carry out your instructions.

We may use aggregated or de-identified usage data to improve our products and services, provided such data does not identify you or your users.

11. Third-Party Services

Our services may depend on or integrate with third-party tools and services, including, without limitation:

  • Framer

  • Railway

  • Neon

  • WorkOS

  • PostHog

  • Google Workspace

  • HubSpot

  • Crisp

  • Slack

  • Cal.com

  • Loops

  • Polar

  • OpenRouter

You acknowledge that third-party services are outside our direct control. We are not responsible for any third-party service, platform, network, model, API, or integration.

Third-party services may have their own terms and privacy policies. Your use of those services may be subject to those separate terms.

We may replace or change third-party services at any time, provided the core service is not materially impaired without reasonable notice where required.

12. Beta, Experimental, or Pre-Release Features

From time to time, we may offer beta, experimental, early-access, or pre-release features.

Such features may be unstable, incomplete, change frequently, or stop working at any time. They are provided as is and as available.

We may limit, suspend, or discontinue beta features at our discretion.

13. Fees, Billing, and Taxes

If you subscribe to a paid plan, you agree to pay all fees shown at checkout, on an order form, or in your account.

Merchant of Record

We use Polar as our Merchant of Record for payments. Depending on the transaction, Polar may collect payment, process taxes, issue invoices or receipts, and handle related billing functions.

Billing Terms

Unless otherwise stated:

  • fees are charged in advance;

  • subscriptions renew automatically at the end of each billing period;

  • you authorize us and/or Polar to charge your chosen payment method for recurring fees;

  • you are responsible for keeping payment information current.

Taxes

Fees may be subject to sales tax, VAT, GST, withholding, or other applicable taxes, depending on the transaction and your location. Taxes may be added or collected by Polar where required.

Failed Payments

If a payment fails, is reversed, or is disputed, we may suspend access until the account is brought current.

Chargebacks

If you believe a charge is incorrect, you must contact us first at contact@oppin.ai before initiating a chargeback. We may suspend accounts involved in fraudulent, abusive, or unsupported chargebacks.

Refunds

Except where required by law or expressly stated in a separate written agreement, all fees are non-refundable.

14. Suspension

We may suspend or limit access to all or part of the services immediately, with or without prior notice, if:

  • you violate these Terms;

  • payment is overdue;

  • your use creates a security, legal, or operational risk;

  • we are required to do so by law or government order;

  • we reasonably believe suspension is necessary to protect Oppin, our users, or third parties.

Where reasonable, we may try to notify you and allow you to cure the issue before or after suspension.

15. Term and Termination

These Terms begin when you first accept them and continue until terminated.

You may stop using the services at any time.

We may terminate these Terms or close your account:

  • for convenience by giving reasonable notice;

  • immediately for cause if you materially breach these Terms;

  • immediately if we reasonably believe continued access could create legal, security, or operational risk.

Upon termination:

  • your right to access the services ends;

  • we may delete or anonymize your data after a reasonable retention period, subject to legal obligations;

  • sections that by their nature should survive termination will survive, including ownership, payment obligations, disclaimers, limitation of liability, indemnity, governing law, and miscellaneous clauses.

16. Data and Privacy

Our collection and use of personal information are described in our Privacy Policy and Cookie Policy, which form separate documents and are incorporated by reference where applicable.

To the extent we process personal data on your behalf in connection with the services, each party will comply with applicable data protection laws. If needed for enterprise customers, we may enter into a Data Processing Addendum or similar agreement.

17. Confidentiality

Each party may receive non-public information from the other party in connection with the services.

The receiving party will use the disclosing party’s confidential information only as needed to perform under these Terms and will use reasonable measures to protect it.

This section does not apply to information that:

  • is or becomes public through no fault of the receiving party;

  • was lawfully known before disclosure;

  • is lawfully received from a third party without breach of duty;

  • is independently developed without use of the confidential information;

  • must be disclosed by law, court order, or government request.

18. Publicity

We may identify you as a customer only with your prior written consent, unless you have publicly stated that you are a customer or you otherwise authorize such use in writing.

19. Warranties Disclaimer

To the maximum extent permitted by law, the services are provided on an “as is” and “as available” basis.

We disclaim all warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Without limiting the foregoing, we do not warrant that:

  • the services will be uninterrupted or error-free;

  • outputs will be accurate or complete;

  • any specific AI visibility result will occur;

  • the services will meet your expectations or business objectives;

  • third-party services will remain available.

20. Limitation of Liability

To the maximum extent permitted by law:

  • Oppin will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages;

  • Oppin will not be liable for lost profits, lost revenue, lost goodwill, lost data, business interruption, or substitute services;

  • Oppin’s total aggregate liability arising out of or related to the services or these Terms will not exceed the total amount you paid to Oppin for the services in the three (3) months immediately preceding the event giving rise to the claim.

These limitations apply whether the claim is based on contract, tort, negligence, strict liability, statute, or otherwise, even if we were advised of the possibility of such damages.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

21. Indemnification

You will defend, indemnify, and hold harmless Oppin, its affiliates, and their respective officers, directors, employees, contractors, and agents from and against any claims, losses, damages, liabilities, penalties, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

  • your Customer Content;

  • your use of the services;

  • your violation of these Terms;

  • your violation of any law or third-party right;

  • your misuse of the services;

  • any dispute between you and your own users, customers, or partners.

22. Export Controls and Sanctions

You may not use the services if you are located in, or are a resident of, any country or territory subject to U.S. embargoes or comprehensive sanctions, or if you are a person or entity that is blocked or restricted under applicable sanctions or export control laws.

You agree to comply with all applicable export control and sanctions laws.

23. Changes to These Terms

We may update these Terms from time to time.

If we make material changes, we will provide reasonable notice, such as by posting the updated Terms on our website or by email.

Your continued use of the services after the updated Terms become effective means you accept the revised Terms.

24. Governing Law; Venue

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles.

Subject to any applicable mandatory law, the state and federal courts located in or serving Sheridan County, Wyoming will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the services.

You and Oppin consent to personal jurisdiction in those courts.

25. Miscellaneous

Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and any applicable order form, subscription page, or written addendum, constitute the entire agreement between you and Oppin regarding the services.

Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, sale of assets, or corporate reorganization.

Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

No Waiver

Our failure to enforce any provision will not constitute a waiver of that provision.

Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control.

Independent Contractors

The parties are independent contractors. These Terms do not create a partnership, joint venture, agency, or employment relationship.

Notices

Notices to Oppin must be sent to contact@oppin.ai unless we specify another method. Notices to you may be sent to the email address associated with your account.

26. Contact

If you have any questions about these Terms, contact us at:

Oppin LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: contact@oppin.ai